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Frequently Asked Questions (FAQ)

CARD & ACCOUNT
How do I get a card?
Visit the library!
Please come at least 30 minutes before closing time with the following documentation:

-- Photo ID
-- Proof of address (addressed to card signer & dated within last 30 days)
-- Adult/Guardian signature (if under 18)
-- Additional documents (if necessary to prove membership category)
-- Payment (if required by membership category)

Proof of address can include mail, digital statements, bills, etc. Applications for children under 18 require a legal parent/guardian to provide the photo ID and proof of address. If you are homebound and cannot visit in person, please contact the library. We do not offer digital applications at this time.
For more info please visit our "Cards" page.
What's my password/PIN?
The 4-digit PIN written inside your Welcome brochure.
Every new library card comes with a randomly generated PIN. Library staff should have written your PIN on a trifold "Welcome" brochure when you first got your card. If you've forgotten your PIN, you can send a reset link to the email address you provided to the library:

1. Visit the catalog (link below)
2. Select "My Account" at the top of the page (3-lined menu if using a mobile device).
3. Select "Forgot my PIN"

A reset link will be sent to whatever email address is on file with the library. You can also visit the library with a photo ID to have the staff reset your PIN. Staff do not disclose or reset PINs by phone or email.
Catalog Link
Can I apply online?
No
We do not currently offer online library card applications or renewal. To apply for a card or renew an existing card, please visit the library anytime at least 30 minutes before close.
For more info please visit our "Cards" page.
Can I pay fines online?
No
We do not currently offer an online payment option. You can pay in-person with cash, card, or check. You can also pay over the phone by card (435-723-5850). When paying over the phone, be sure to have your library card number AND your payment information handy.

If your account is at collections, payments must be made to the collection agency. Contact the library for more information.
Why do I pay a Non-Resident fee?
The Library is funded by Brigham City property taxes. Households and individuals who rent or own property in Brigham City are supporting the library through their taxes, and may obtain a library card without additional charge.

Select policies allow other groups to obtain cards at no additional cost:
>> Residents of Weber County
>> Brigham City Corporation employees
>> Students and employees in a Brigham City public school

Individuals who do not rent or own property in Brigham City, and who do not fall under any of the additional policies, may pay a fee for library privileges. This fee covers all individuals in the household.
For more info please visit our "Cards" page.
How many books can I check out?
It varies
Checkout limits vary depending on your age group and card type. Generally, adults can have up to 25 items and children up to 15. Student cards are limited to 5 items. Digital checkouts are capped at 15, regardless of card type.

Checkouts may also be limited by item type (i.e. 1 tablet per card, etc.)
LIBBY / OVERDRIVE
How do I get a Libby account?
It comes with your card!
Every library card automatically comes with access to Libby/Overdrive. The password is the same as your library card PIN. If you've forgotten your PIN, visit the library with photo ID to have staff reset it for you.
Or use the "Forgot my PIN" feature under the "My Account" tab on the catalog.
What's my Libby password?
The same as your library account password.
The Beehive Library Consortium (Libby/Overdrive) syncs with your physical library card, so your PIN/passwords are the same.

If you've forgotten your password, you can visit the library with a photo ID to reset it.
Or use the "Forgot my PIN" feature under the "My Account" tab on our catalog.
Why is Libby not working?
Login Troubleshooting Tips
There are several reasons you may not be able to log into your Libby account:

1. Check your account expiration (library cards expire periodically)

2. Check your card number (verify zeros & don't include spaces)

3. Check or reset your PIN

4. Don't use auto-fill

5. Select 'Brigham City Library' (if you accidentally picked a different library, your login won't work)

6. Delete any old Brigham City Library cards from the app completely before adding the new one.

7. Pay off fines (fines over $5 block your online account)

If your account still doesn't work, please visit or call us at 435-723-5850.
Can I request a title for Libby?
Yes!
To request something from your device:

1. Open Libby & search for the book.
2. Tap the three-lined menu near the top.
3. Scroll & select "deep search" to see titles the library hasn't purchased yet.
4. Tap "notify me" on the book you want.
5. Tap the bell tag.

Librarians can see how many "notify" requests have been placed on an item. If the library purchases your request, you will be alerted through Libby.
Click here for a visual walk through.
How do I get Libby on Kindle?
Send books from another device.
If the Libby app is not readily available on your Kindle device, check out the book using a different device (phone, computer, etc.) and use the "Read with Kindle" tool. This will prompt you to log into your Amazon account so that the book can be sent to your Kindle.

For instructions on sending books to Kindle, please view Libby's Help Page, linked below.
Libby Help Page
COMPUTERS & PRINTING
How much does it cost to print?
10¢ for black and white
50¢ for color
Click here for more printing & computer information.
Can I print from my phone?
Yes!
Please contact the library for instructions on remote printing.
Contact Us
Do I need a library card to use a computer?
No
Desktop computers are available to anyone on a first come, first serve basis. Sessions are 1 hour. Individuals may have up to 2 sessions per day.

Laptops may be checked out on a library card for in-building use. Laptop sessions are 2 hours and do not have a maximum number of sessions, given availability.
Click here for more printing & computer information.
Do you fax?
No
Some nearby locations that offer faxing are UPS (97 S Main) and Kent's Marketplace (260 N Main).
Click here for more printing & computer information.
Do you have Wi-Fi?
Yes
Public Wi-Fi is available inside and outside the building. Wi-Fi passwords are posted throughout the library and are changed on a regular basis. Wi-Fi is available 7am-9pm M-Th and 7am-6pm F-Sun.
Click here for more printing & computer information.
Do you charge for scanning?
No
Scanning is free. You can scan small attachments straight to email using the copy machine. For larger attachments, we also have a document scanner. If using the scanner, be sure to double check your email login credentials, or bring an external storage device (USB, etc.) before coming to the library so you can save your files.

SCANNING: Free
PRINTING: 10¢/b&w; 50¢/color
Click here for more printing & computer information.
Do you have a notary public?
No
The Library does not keep a notary public. Nearby locations that offer notary services may include banks, credit unions, or the UPS store.
Please contact establishments before visiting, as many notaries require advance notice or scheduling.
ROOM RESERVATIONS
Do reservations cost money?
For some groups.
Meeting room reservations are free for educational, civic, cultural, study groups, and governmental groups.

Commercial or for-profit entities are charged $40/hr, even if the meeting itself is civic, cultural, or educational.
(See examples)
Do you have tables and chairs?
Yes!
The library has a number of tables and chairs for use in the meeting rooms. Patrons are responsible for the setup and takedown of any equipment during their reservation time.
What kind of connections do your TVs have?
HDMI & others.
The primary connections on our meeting room TVs are HDMI ports. Remotes, cords, and select adapters are available at the front desk. For questions about adapters, please contact the front desk.

AirPlay and other wireless connections may also work, but staff does not provide tech support.
DONATIONS
Do you accept donations?
Yes!
We accept monetary donations, as well as books, CDs, and DVDs that are clean and in good repair. If you have a large donation, or questions about your specific donation, please call 435-723-5850.
Click here for more information.
What don't you accept?
We do not accept the following:
- VHS or cassettte tapes.
- Magazines older than 3 months.
- Most encyclopedias.
- Out of date textbooks.
- Dirty, damaged, or bug-eaten materials.
- Any items that pose a health or safety hazard.
What happens to donated items?
Librarians evaluate donations.
Items may be added to the library's collection, or sold at community book sales. Money from these book sales helps fund special projects, programs, and equipment (e.g. renovations, new furniture, special events, etc.)
How do I donate?
Bring donations to the library.
Please bring items to the front desk during regular business hours. If you are making a large donation (4 or more boxes) please call ahead to give us notice. The front desk can provide donation receipts upon request.
Click here for more information.
BOOK SALE
When is the book sale?
The beginning of September.
The library's large, annual used book sale is after Labor Day. The sale ends on Peach Days. Exact dates and times will be posted on the events calendar.

A small selection of used books is available year-round on the sale shelf in the library (main level, next to the stairs).
Click here for calendar.
What's for sale?
Books, audio, & visual.
The sale could include books, cds, & DVDs, but the exact items vary from year to year. We do not keep a list of titles.

Magazines are usually sold in their own separate sale in December or January.
Where do the books come from?
Donations & discarded library materials.
The library keeps its collections healthy by discarding books which are in poor condition or no longer check out. Most of these materials end up in the sale.

We also sell items that were donated to us, but that we can't use (e.g. we already had a copy, didn't have room, etc.)
What forms of payment do you accept?
Cash, card, & check.
(No American Express or Venmo)
When are your magazines on sale?
December or January.
To make room for next year's issues, old magazines go on sale separately from the big September Peach Days book sale. The magazine sale is usually late December or January. Exact dates vary depending on when the new year's issues begin arriving.
What happens to the leftover books?
They are resold or recycled.
After being offered at the Library's public sale, unwanted books are collected to be resold or recycled.
INTERLIBRARY LOAN
What is ILL?
Libraries borrowing stuff from other libraries.
Interlibrary loan (or ILL) is when libraries borrow items from each other. If you want something that we don't have, we will contact other libraries for you and find it!
For more information, please click here.
Do ILLs have different rules?
Yes, some.
Because the items are owned by another library, they get to set rules like due date, damage fees, etc. Brigham City also has some circulation policies for ILLs.
For policy information, please click here.
How do I request an ILL?
Fill out a form at the front desk
Drop by the library any time during regular hours to fill out and sign a request form. We do not currently have an online form.
For more information, please click here
Can I request from a specific library?
Not usually.
When ILLs are entered into the global request system, we cannot specify which libraries see or fill the request. The request simply filters down a list of available libraries.
Can I ILL a newly released book to get it faster?
No.
Books newer than 6 months cannot be requested through ILL.
Why is my ILL taking so long?
There could be a few reasons.
Sometimes the mail is slow! ILLs are sent by USPS at a special "library rate." These rates are cost-effective, but slower.

Another possibility is that the item is unavailable because it's being used by other patrons. In these cases, the request will move to a different library until one is available. If nobody has a copy, we will notify you.

And finally, sometimes ILLs are slow because of lender response time. Most libraries respond quickly, but occassionally an employee is out of town or doesn't see a request right away, which can slow the process.

OTHER QUESTIONS

Messages will be routed to the correct recipient.