Frequently Asked Questions (FAQ)
CARD & ACCOUNT
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How do I get a card?
Visit the library!
Please come at least 30 minutes before closing time with the following documentation:-- Photo ID
-- Proof of address (addressed to card signer & dated within last 30 days)
-- Adult/Guardian signature (if under 18)
-- Additional documents (if necessary to prove membership category)
-- Payment (if required by membership category)
Proof of address can include mail, digital statements, bills, etc. Applications for children under 18 require a legal parent/guardian to provide the photo ID and proof of address. If you are homebound and cannot visit in person, please contact the library. We do not offer digital applications at this time.
What's my password/PIN?
The 4-digit PIN written inside your Welcome brochure.
Every new library card comes with a randomly generated PIN. Library staff should have written your PIN on a trifold "Welcome" brochure when you first got your card. If you've forgotten your PIN, you can send a reset link to the email address you provided to the library:1. Visit the catalog (link below)
2. Select "My Account" at the top of the page (3-lined menu if using a mobile device).
3. Select "Forgot my PIN"
A reset link will be sent to whatever email address is on file with the library. You can also visit the library with a photo ID to have the staff reset your PIN. Staff do not disclose or reset PINs by phone or email.
Can I apply online?
No
We do not currently offer online library card applications or renewal. To apply for a card or renew an existing card, please visit the library anytime at least 30 minutes before close.
Can I pay online?
No
We do not currently offer an online payment option. You can pay in-person with cash, card, or check. You can also pay over the phone by card (435-723-5850). When paying over the phone, be sure to have your library card number AND your payment information handy.If your account is at collections, payments must be made to the collection agency. Contact the library for more information.
Why do I pay a Non-Resident fee?
The Library is funded by Brigham City property taxes. Households and individuals who rent or own property in Brigham City are supporting the library through their taxes, and may obtain a library card without additional charge.
Select policies allow other groups to obtain cards at no additional cost:
>> Residents of Weber County
>> Brigham City Corporation employees
>> Students and employees in a Brigham City public school
Individuals who do not rent or own property in Brigham City, and who do not fall under any of the additional policies, may pay a fee for library privileges. This fee covers all individuals in the household.
Select policies allow other groups to obtain cards at no additional cost:
>> Residents of Weber County
>> Brigham City Corporation employees
>> Students and employees in a Brigham City public school
Individuals who do not rent or own property in Brigham City, and who do not fall under any of the additional policies, may pay a fee for library privileges. This fee covers all individuals in the household.
How many books can I check out?
It varies
Checkout limits vary depending on your age group and card type. Generally, adults can have up to 25 items and children up to 15. Student cards are limited to 5 items. Digital checkouts are capped at 15, regardless of card type.Checkouts may also be limited by item type (i.e. 1 tablet per card, etc.)
LIBBY / OVERDRIVE
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How do I get a Libby account?
It comes with your card!
Every library card automatically comes with access to Libby/Overdrive. The password is the same as your library card PIN. If you've forgotten your PIN, visit the library with photo ID to have staff reset it for you.
What's my Libby password?
The same as your library account password.
The Beehive Library Consortium (Libby/Overdrive) syncs with your physical library card, so your PIN/passwords are the same.If you've forgotten your PIN, you can send a reset link to the email address you provided to the library:
1. Visit the catalog (link below)
2. Select "My Account" at the top of the page (3-lined menu if using a mobile device).
3. Select "Forgot my PIN"
A reset link will be sent to whatever email address is on file with the library. You can also visit the library with a photo ID to have the staff reset your PIN. Staff do not disclose or reset PINs by phone or email.
Why is Libby not working?
Login Troubleshooting Tips
There are several reasons you may not be able to log into your Libby account:1. Check your account expiration (library cards expire periodically)
2. Check your card number (verify zeros & don't include spaces; don't use autofill)
3. Check or reset your PIN
4. Renew items and pay off fines (fines over $5 and overdues block your online account)
5. Select 'Brigham City Library' (if you accidentally picked a different library, your login won't work)
6. Delete any old Brigham City Library cards from the app completely before adding the new one.
7. Close and reopen the app.
If your account still doesn't work, please visit or call us at 435-723-5850.
Can I request a title for Libby?
Yes!
To request something from your device:1. Open Libby & search for the book.
2. Tap the three-lined menu near the top.
3. Scroll & select "deep search" to see titles the library hasn't purchased yet.
4. Tap "notify me" on the book you want.
5. Tap the bell tag.
Librarians can see how many "notify" requests have been placed on an item. If the library purchases your request, you will be alerted through Libby.
How do I get Libby on Kindle?
Send books from another device.
If the Libby app is not readily available on your Kindle device, check out the book using a different device (phone, computer, etc.) and use the "Read with Kindle" tool. This will prompt you to log into your Amazon account so that the book can be sent to your Kindle.For instructions on sending books to Kindle, please view Libby's Help Page, linked below.
COMPUTERS & PRINTING
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Do I need a library card to use a computer?
No
Desktop computers are available to anyone on a first come, first serve basis. Sessions are 1 hour. Individuals may have up to 2 sessions per day.Laptops may be checked out on a library card for in-building use. Laptop sessions are 2 hours and do not have a maximum number of sessions, given availability.
How much does it cost to print?
Letter (8.5" x 11"):
10¢ / side for black and white
50¢ / side for color
Legal (8.5" x 14"):
10¢ / side for black and white
50¢ / side for color
Ledger (11" x 17"):
15¢ / side for black and white
75¢ / side for color
10¢ / side for black and white
50¢ / side for color
Legal (8.5" x 14"):
10¢ / side for black and white
50¢ / side for color
Ledger (11" x 17"):
15¢ / side for black and white
75¢ / side for color
Can I print from my phone?
Do you charge for scanning?
No
Scanning is free. You can scan small attachments straight to email or USB storage using the copy machine.For larger attachments, we also have a document scanner. When using the scanner, be sure to double check your email login credentials, or bring an external storage device so you can save your files.
SCANNING: Free
PRINTING: 10¢/b&w; 50¢/color
Do you have Wi-Fi?
Yes
Public Wi-Fi is available inside and outside the building. Wi-Fi passwords are posted throughout the library and are changed on a regular basis. Wi-Fi is available 7am-9pm M-Th and 7am-6pm F-Sun.
Do you fax?
ROOM RESERVATIONS
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Do reservations cost money?
For some groups.
Meeting room reservations are free for educational, civic, cultural, study groups, and governmental groups.Commercial or for-profit entities are charged $40/hr, even if the meeting itself is civic, cultural, or educational.
Do you have tables and chairs?
What kind of connections do your TVs have?
HDMI & others.
The primary connections on our meeting room TVs are HDMI ports. Remotes, cords, and select adapters are available at the front desk. For questions about adapters, please contact the front desk.AirPlay and other wireless connections may also work, but staff does not provide tech support.
DONATIONS
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Do you accept donations?
Yes!
We accept monetary donations, as well as books, CDs, and DVDs that are clean and in good repair. If you have a large donation, or questions about your specific donation, please call 435-723-5850.
What don't you accept?
What happens to donated items?
How do I donate?
Bring donations to the library.
Please bring items to the front desk during regular business hours. If you are making a large donation (4 or more boxes) please call ahead to give us notice. The front desk can provide donation receipts upon request.
BOOK SALE
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When is the book sale?
September and January.
The library's large, annual used book sale is after Labor Day. The sale ends on Peach Days. A smaller book sale is held in January. Exact dates and times will be posted on the events calendar.A small selection of used books is available year-round on the sale shelf in the library (main level, next to the stairs).
What's for sale?
Where do the books come from?
Donations & discarded library materials.
The library keeps its collections healthy by discarding books which are in poor condition or no longer check out. Most of these materials end up in the sale.We also sell items that were donated to us, but that we can't use (e.g. we already had a copy, didn't have room, etc.)
INTERLIBRARY LOAN
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What is ILL?
Libraries borrowing stuff from other libraries.
Interlibrary loan (or ILL) is when libraries borrow items from each other. If you want something that we don't have, we will contact other libraries for you and find it!
Do ILLs have different rules?
Yes, some.
Because the items are owned by another library, they get to set rules like due date, damage fees, etc. Brigham City also has some circulation policies for ILLs.
How do I request an ILL?
Fill out a form at the front desk
Drop by the library any time during regular hours to fill out and sign a request form. We do not currently have an online form.
Can I request from a specific library?
Can I ILL a newly released book to get it faster?
Why is my ILL taking so long?
There could be a few reasons.
Sometimes the mail is slow! ILLs are sent by USPS at a special "library rate." These rates are cost-effective, but slower.Another possibility is that the item is unavailable because it's being used by other patrons. In these cases, the request will move to a different library until one is available. If nobody has a copy, we will notify you.
And finally, sometimes ILLs are slow because of lender response time. Most libraries respond quickly, but occassionally an employee is out of town or doesn't see a request right away, which can slow the process.
OTHER QUESTIONS
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Get a Library Card
Click here to see our page on library cards and membership.
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Find my PIN
Every card comes with an account
Password reset steps or come to library with ID
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Renew my materials
Online, phone, in person (bring items or card)
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Recommend a Book to the Library
paper, online, ILL if no. Link to selection policy
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Access Printers, Computers, Wifi, etc.
Click here to see our page on printing, scanning, copying, computers, and internet.
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Volunteer or Apply for a Library Job
Openings posted at
Minimum age requirements
Click here to see our page on volunteering and employment.
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Schedule a Tour
Groups, types of info to cover, contact us
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Use the Library if I'm Homebound
Patrons who can no longer physically come to the library may request a library card and/or homebound service. Patrons must live within Brigham City boundaries to qualify. Deliveries are made once per month. To participate or receive more information, please contact us.
Patrons are also encouraged to utilize our digital library via the Libby app or online at https://beehive.overdrive.com.
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