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Frequently Asked Questions (FAQ)

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Cards & Accounts

Libby / eLibrary

Computers & Printing

Room Reservations

Donations

Book Sale

Databases

Interlibrary Loan

CARD & ACCOUNT

How do I get a card?

Visit the library!

Please come at least 30 minutes before closing time with the following documentation:

-- Photo ID
-- Proof of address (addressed to card signer & dated within last 30 days)
-- Adult/Guardian signature (if under 18)
-- Additional documents (if necessary to prove membership category)
-- Payment (if required by membership category)

Proof of address can include mail, digital statements, bills, etc. Applications for children under 18 require a legal parent/guardian to provide the photo ID and proof of address. If you are homebound and cannot visit in person, please contact the library. We do not offer digital applications at this time.

For more info please visit our "Cards" page.

What's my password/PIN?

The 4-digit PIN written inside your Welcome brochure.

Every new library card comes with a randomly generated PIN. Library staff should have written your PIN on a trifold "Welcome" brochure when you first got your card. If you've forgotten your PIN, you can send a reset link to the email address you provided to the library:

1. Visit the catalog (link below)
2. Select "My Account" at the top of the page (3-lined menu if using a mobile device).
3. Select "Forgot my PIN"

A reset link will be sent to whatever email address is on file with the library. You can also visit the library with a photo ID to have the staff reset your PIN. Staff do not disclose or reset PINs by phone or email.

Catalog Link

Can I apply online?

Can I pay fines online?

Why do I pay a Non-Resident fee?

The Library is funded by Brigham City property taxes. Households and individuals who rent or own property in Brigham City are supporting the library through their taxes, and may obtain a library card without additional charge.

Select policies allow other groups to obtain cards at no additional cost:
>> Residents of Weber County
>> Brigham City Corporation employees
>> Students and employees in a Brigham City public school

Individuals who do not rent or own property in Brigham City, and who do not fall under any of the additional policies, may pay a fee for library privileges. This fee covers all individuals in the household.

For more info please visit our "Cards" page.

How many books can I check out?

LIBBY / OVERDRIVE

How do I get a Libby account?

What's my Libby password?

The same as your library account password.

The Beehive Library Consortium (Libby/Overdrive) syncs with your physical library card, so your PIN/passwords are the same.

If you've forgotten your PIN, you can send a reset link to the email address you provided to the library:

1. Visit the catalog (link below)
2. Select "My Account" at the top of the page (3-lined menu if using a mobile device).
3. Select "Forgot my PIN"

A reset link will be sent to whatever email address is on file with the library. You can also visit the library with a photo ID to have the staff reset your PIN. Staff do not disclose or reset PINs by phone or email.

Catalog Link

Why is Libby not working?

Login Troubleshooting Tips

There are several reasons you may not be able to log into your Libby account:

1. Check your account expiration (library cards expire periodically)

2. Check your card number (verify zeros & don't include spaces; don't use autofill)

3. Check or reset your PIN

4. Renew items and pay off fines (fines over $5 and overdues block your online account)

5. Select 'Brigham City Library' (if you accidentally picked a different library, your login won't work)

6. Delete any old Brigham City Library cards from the app completely before adding the new one.

7. Close and reopen the app.

If your account still doesn't work, please visit or call us at 435-723-5850.

Can I request a title for Libby?

Yes!

To request something from your device:

1. Open Libby & search for the book.
2. Tap the three-lined menu near the top.
3. Scroll & select "deep search" to see titles the library hasn't purchased yet.
4. Tap "notify me" on the book you want.
5. Tap the bell tag.

Librarians can see how many "notify" requests have been placed on an item. If the library purchases your request, you will be alerted through Libby.

Click here for a visual walk through.

How do I get Libby on Kindle?

Send books from another device.

If the Libby app is not readily available on your Kindle device, check out the book using a different device (phone, computer, etc.) and use the "Read with Kindle" tool. This will prompt you to log into your Amazon account so that the book can be sent to your Kindle.

For instructions on sending books to Kindle, please view Libby's Help Page, linked below.

Libby Help Page

COMPUTERS & PRINTING

Do I need a library card to use a computer?

How much does it cost to print?

Can I print from my phone?

Do you charge for scanning?

No

Scanning is free. You can scan small attachments straight to email or USB storage using the copy machine.

For larger attachments, we also have a document scanner. When using the scanner, be sure to double check your email login credentials, or bring an external storage device so you can save your files.

SCANNING: Free
PRINTING: 10¢/b&w; 50¢/color

Click here for more printing & computer information.

Do you have Wi-Fi?

Do you fax?

Do you have a notary public?

ROOM RESERVATIONS

Do reservations cost money?

Do you have tables and chairs?

What kind of connections do your TVs have?

BOOK SALE

When is the book sale?

What's for sale?

Where do the books come from?

What forms of payment do you accept?

When are your magazines on sale?

What happens to the leftover books?

INTERLIBRARY LOAN

What is ILL?

Do ILLs have different rules?

How do I request an ILL?

Can I request from a specific library?

Can I ILL a newly released book to get it faster?

Why is my ILL taking so long?

There could be a few reasons.

Sometimes the mail is slow! ILLs are sent by USPS at a special "library rate." These rates are cost-effective, but slower.

Another possibility is that the item is unavailable because it's being used by other patrons. In these cases, the request will move to a different library until one is available. If nobody has a copy, we will notify you.

And finally, sometimes ILLs are slow because of lender response time. Most libraries respond quickly, but occassionally an employee is out of town or doesn't see a request right away, which can slow the process.

Frequently Asked Questions (FAQ)

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